The CSM/FSM Configurable Workspace, which stands for Customer Service Management / Field Service Management workspace, is a ServiceNow platform-provided pre-built workspace. It is built primarily for customer service and field service management activities.
Follow these steps to configure list categories in the CSM/FSM Configurable Workspace:
->Log in to ServiceNow as follows:
->Use your unique login credentials to access your ServiceNow instance.
->Navigate to the Configurable Workspace: Use the navigation menu's search functionality to discover alternatives ->relating to "Workspace" or "Configurable Workspace," and then select the appropriate option.
->To be more specific, type "sys_ux_list_menu_config.LIST" in the left-hand navigation bar.
->Click on CSM/FSM Configurable Workspace List Menu Config
-> The application scope be in csm/fsm workspace foundation
->The list of categories can be seen in the image .
->If we want to edit the category case, we can do it by clicking on case.
->The list of child categories will seen in the image below.
When you click on a child category, a new page opens in which we can adjust the conditions as needed.
->If you want to provide users with the ability to filter or search for specific categories, you can add filter options to the list component.
->Configure the layout of the list component, including the columns you want to display, sorting options, and any additional customization.
->Once you're satisfied with the configuration, save and publish your workspace
->After publishing, assign the workspace to specific users or roles so they can access the list of categories.
-> we can see the all list categories and child list categories on workspace.
