"Show More"/Description for cases only showing for contact

[Joseph Navarro1]

Hello!

We would like to make it so that portal users can see the description of cases in the ticket view where they are not the contact. They can view the other cases just fine, but for some reason, they do not have the "show more" button which expands the description.

[Ivan Betev]

Hello there,

could you please provide more details, screenshots, widget modification (if any), etc.?

Regards, Ivan

[Aishwarya Pati1]

Hello, came across this thread while investigating the same issue. Can users with snc_external still not access the case description from "show more"?