Real-time updates not working in CSM Configurable Workspace

[peter_repan]

As you know, if you open record in CSM Workspace and in the meantime record is updated by someone else, there is a blue message saying "User XY has modified this field value" next to modified field(s).

What I noticed is the following behavior: 

- Open in CSM Workspace Case Task

- In Case Task, there is a reference to parent Case. Open it through "i" icon, so it will be opened in sub-tab.

- Now, if you stay in form of newly opened Case and do any change of the Case (e.g. from platform view), the change is not reflected live / real-time in the form. You must refresh the page to notice the change of the field(s).

Does anybody know why is this happening & how this can be fixed please ? We need live updates on every record form in workspace. Does not matter if the record is on top-tab, sub-tab or if record is opened through "i" icon. 

[Ankur Bawiskar]

@peter_repan 

Did you replicate it for multiple users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@peter_repan 

it worked for me every time when I updated the record from platform view and it showed me the message that user has modified the value and reflected the field change as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.