Worknotes and comments are not being updated in case activity via import sets

[lucky6]

Worknotes and comments are not being updated in case activity via import sets..but I can see the data in list view.

Is there any additional configuration required for this to populate on case activity form?

Thanks in advance!!!

[Ankur Bawiskar]

@lucky6 

data for worknotes and comments is stored in sys_journal_field table as those are journal fields.

if activities filter is added and those fields are included then you should see the data on form as well.

Please verify in sys_journal_field for your record with record sysId matching element ID

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lucky6]

Hi @Ankur Bawiskar 

I am able to see the data in case list view but on form activity ..sys id is matching with element id in sys journal field table.

Any additional configuration is required here?

[Ankur Bawiskar]

@lucky6 

are you able to see data in sys_journal_field table for your record?

[lucky6]

Yes @Ankur Bawiskar