Reference field not working in Configurable Workspace

Avik Dasgupta · ‎01-30-2022

Hello,

I am facing a strange behaviour ! I have created a extended table from Case and have a workspace view configured so that agents can access oit through configurable workspace.

However, I can see that the reference field search icons are not working at all. If I am clicking them it does not show anything. This is only happening in this extended case table .

Thanks,

Avik

Avik Dasgupta · ‎02-07-2022

Figured it out! This was basically because some of the event mappings were missing in the workspace ui builder. There is a specific event mapping with an OOB client script to load the pop up. The name is 'Record Default Record Page Tabs Reference Search'

View solution in original post

Robin John · ‎09-08-2023

I think those fields are editable because you are an admin. Have you tried it impersonating a user with fulfiller role?

Nohemi1 · ‎08-24-2022

Hi, could you explain a little more about how you solved this? I have the same problem and cant find that client script

Vijayalakshmi 2 · ‎08-29-2023

Hi @Avik Dasgupta - How to navigate to that event/client script. Pls post some steps.

Saranya Babu1 · ‎11-23-2023

I have the similar issue.Where can find this event mapping is missing

Arpitha Gopalsw · ‎03-20-2024

Hi @Avik Dasgupta

Which is the exact place you were able to get this - 'Record Default Record Page Tabs Reference Search'? Could you please help?