Related Search configuration

[Kevin Shalla]

When working cases we haven't been using Related Search, but it looks very interesting, Can someone answer these questions I have?:

• Can you configure which knowledge bases are searched?
• What are Questions, and how do you set them up and make them searchable?
• What are Problems, and how do you set them up and make them searchable?
• How do you make Resolved Cases searchable (I have noticed that some are searchable, and others not)?   
• How can you view more than the top 5 results?

[Community Alums · Accepted solution]

Hi @Kevin Shalla ,

You may also find the below link helpful

Contextual search properties

Edit search resource display field record

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Kevin Shalla ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Kevin Shalla]

I searched the documentation and found that problems are part of IT Service Management, not Customer Service Management. Similarly, questions are part of assessments and surveys, not Customer Service Management.