RITM Record State Options & Transitions

[Abhilasha G T]

Hi Team,

RITM State Flow: As an ITIL User,
I should see the following State Options & Transitions on RITM records.

• Open
  • Starting State on Creation

• • • Transition to Work in Progress: When ANY child SCTASK's State moves to Work In Progress, the RITM's state should move to work in progress
    • Transition to Closed Complete: If ALL child SCTASK's States are Closed Complete and/or Closed Skipped, the RITM's state should move to Closed Complete
    • Transition to Closed Incomplete: If ANY child SCTASK's States are Closed Incomplete, the RITM's workflow should stop, and the state should move to Closed Incomplete.                                                           Similarly, for, Work in progress and Pending  i have same way of requirement.                                                                                   which is the best approach to do this.

Regards,

Abhilasha G T