Search can't lookup for the first 3 characters of a catalog item in CSM portal

[riddhi wasurkar]

Hello all,

In the CSM portal while I search with the first 3 characters of a catalog item, it will not find any result. When I add * after the 3 characters of a catalog item then i will find the result for the particular catalog item, but when i search for the other catalog item it will not give any result. I need to search catalog items with the first 3 characters in CSM portal. 

Please find the below screenshot:

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Any help resolving this search issue would be greatly appreciated.
Thank You!

[Dr Atul G- LNG]

Are you trying on only in PDI or you have this issue in client env?

[riddhi wasurkar]

@Dr Atul G- LNG ,

I have facing same issue issue in PDI and in client environment as well . I installed AI plugin in PDI and tried on it.

[Dr Atul G- LNG]

Better log a case to Now support for client instance.

[riddhi wasurkar]

Hello @Dr Atul G- LNG ,

I have installed the AI plugin in a client instance. Also, I have added the CSM related Search application, Search Results Configuration and made the Enable AI Search' button is active true. After that, I have an AI Search Assist widget and Typeahead Search makes it public. But, still I am not able to search catalog items with 3 characters.

[Dr Atul G- LNG]

Hi @riddhi wasurkar 

Good to know the progress , now 2 things left

- It can be some indexing issue ( I am not fully aware) and [https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

Log a Now Support case.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997500