Search can't lookup for the first 3 characters of a catalog item in CSM portal

[riddhi wasurkar]

Hello all,

In the CSM portal while I search with the first 3 characters of a catalog item, it will not find any result. When I add * after the 3 characters of a catalog item then i will find the result for the particular catalog item, but when i search for the other catalog item it will not give any result. I need to search catalog items with the first 3 characters in CSM portal. 

Please find the below screenshot:

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Any help resolving this search issue would be greatly appreciated.
Thank You!

[riddhi wasurkar]

@Dr Atul G- LNG ,
Thank you for the Response!

  I have previously visited this article. But, I have not found any result for the same.  

[Dr Atul G- LNG]

Log Now Support case @riddhi wasurkar 

[Dnyaneshwaree]

Hello @riddhi wasurkar ,

Please refer below article:
https://www.servicenow.com/community/now-platform-articles/optimizing-the-service-portal-typeahead-s...

Thank You!!

[riddhi wasurkar]

Okay @Dnyaneshwaree.

 I will check and let you know.
Thank you!

[riddhi wasurkar]

Hello @Dnyaneshwaree ,
Thank you for the Response!


I have checked the article that you have shared. As per the article 'Typeahead search' widget is the same in my instance and also related properties. 

Do you have any idea about the 'AI Search for Customer Portals'(sn_csm_aisp) plugin? Is this required for resolving this search related issue on the CSM portal?

Please let me know.
Thank you!