Search can't lookup for the first 3 characters of a catalog item in CSM portal

[riddhi wasurkar]

Hello all,

In the CSM portal while I search with the first 3 characters of a catalog item, it will not find any result. When I add * after the 3 characters of a catalog item then i will find the result for the particular catalog item, but when i search for the other catalog item it will not give any result. I need to search catalog items with the first 3 characters in CSM portal. 

Please find the below screenshot:

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Any help resolving this search issue would be greatly appreciated.
Thank You!

[Dnyaneshwaree]

Hello @riddhi wasurkar ,

No any idea about this plugin. 

You can refer below articles, might be it is helpful to you:
For details on configuring the Customer and Consumer Service Portals to use AI Search, see Configure AI Search for the Customer and Consumer Service Portals. To activate AI Search widgets so that guest users on these portals can use AI Search, see Enabling AI Search in the Customer and Consumer Service Portals for unauthenticated users.

Thank you!

[riddhi wasurkar]

Hello @Dnyaneshwaree,
Thank you for the response!

I have checked this articles as you mentioned. But, search related issue still remaining on CSM portal.
Please let me know if you has any idea regarding this.