Search sources on Customer Service Portal

[mcconnellsj]

Hi - I have added an additional Search source to our CSM portal, "Assets", I went with the default settings and select the search table to alm_asset.  Primary display field is model, typeahead is checked, and given it a glyph symbol.

I switch to the portal and no results are given if I search for model, serial, whatever.

The search results do have the Asset category listed, but 0 results.

I can view Assets fine using the top menu item.  But cannot search for them.

Any quick ideas?

[mcconnellsj]

Hi thanks so much I will try it. Is there any reason why my basic set will not work?

[Anais Geisen]

Unfortunately I have no idea why the OOTB behavior is not working...

Your configuration is correct in my point of view. Maybe you can open an HI incident so we'll know 🙂

Regards,

Anaïs

[mcconnellsj]

Hi - I added your code as is.

I changed this line to search for serial number instead:

	gr.addQuery('serial_number', 'CONTAINS', query);

But I don't get any results coming back.

Is this line in your code correct?  Seems strange to me.

		asset.sys_id = asset.sys_id;

I appreciate your help.

[Anais Geisen]

Hi,

In fact, you need to "copy" the values you want to get in your final object. I just called them with same name but you can change the name for better understanding as follow:

I'm sure you will get through this 😉 

Regards,

Anaïs

[mcconnellsj]

Hi

I am still not getting anywhere, it is like I have made no changes whatsoever.

Do you have any tips on how I could debug this - to confirm that the table really is being searched?

Thanks again for your help.