Report on case first update
Is it possible with standatf reporting (not PA) to create the following report? - the average time it takes to first update a Case that a customer logs? Need average time over the past month, 3 months and 6 months.
Is it possible with standatf reporting (not PA) to create the following report? - the average time it takes to first update a Case that a customer logs? Need average time over the past month, 3 months and 6 months.
How can I create an assignment rule on the task and incident table both so that the rule can assign incidents and the tasks to the a particular group in Servicenow. Also, the assignment of the tickets (both task and the incident) should follow a Roun...
Needed to reassign a INC to someone I do not know, to do so I need the group they are part of to find them.