Hi All, I'm facing pretty wired issue. I have created group approval using flow. User who is part of group is getting approval and able to approve it using Demand form and esc portal. Upon approval flow is setting correct state on Demand record. We h...
As a Customer Service Manager ,I want to embed the Bullhorn System page URL with in Agent workspace. How to achieve above requirement?.
I would like to know how to apply one guide to multiple recordsMaking a guided tour is learningIn addition, it is in the workspace My InteractionsI have also succeeded in making a guide for one record in the workspace "My Interactions".What I would l...
I am working on a requirement where we want to archive data in our ServiceNow instance based on contract. For example, all contracts where contract model is XYZ, should be archived.It's easy when I want to archive contracts, it's a direct condition....
How to do a pop up notification without clicking the bell Icon,Example: Creating new Case will notify the agent on their workspace
Hello everyone, We're using the forum module in the CSM solution and we'd like to be able to create #s so that users can refine the theme of their post.This functionality can be found on the dev.to site, for example.For our purposes, this would enabl...
Hi All, the client asked me to implement a UI action to suggest an assignment group to the agent after changing some fields of the case (Business Service and other custom fields). Is there a way to execute on-demand assignment rules, which I have def...
Related Search Results functionality is removed from the initial form load for Incident, in its place, display a button that, when clicked, can perform the Related Search Results.please help me on this requirement.Thanks & advance.
Hi Folks, Trying to create a Dashboard which should give/show the tickets assigned to only My groups. I have a Dashboard that is shared to different users when they look into it, it should show only their tickets and their group tickets. For ex, ass...
Hi all, I am facing an issue with Playbook in CSM/FSM Workspace. I have made configurations for playbook.Requirement: To show some fields in the case form in the playbook cards as per client requirement.Issue: The playbook cards show the fields when ...
I need to allow Business stakeholder license holders to also see Requests as they can see Incidents, Change requests, etc. How can I achieve this?
Hi, What guidance/instructions we should provide to our community to complete or capture the Using Location information in service Now.Guidance on Apps that are Global, Regional or Virtual , what values to be recorded on Using Location what is meant ...
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When I am creating Problem ticket in Service Operations Workspace there is one pop to ask the type of problem before creating it, but I need same function in CSM FSM Configurable Workspace, so not able to find exact UI Action for it, What should I do...
Hello everyoneWhen I click to resolve an incident from the portal, I should fill in the assigned_to field as a mandatory field.How can the field be made non-mandatory? Currently, as this is a required field, the incident cannot be resolved from with...
