Forgot password on the CSM portal
Hi, When the external user using forgot password from portal. They are getting the Email but the link is redirecting to the SSO. not on the portal.How can i modify the link to the portal nd reset password page.
Forum Posts
Resolved! CSM Simulator - Task 7 - Create an asset entitlement
Hi, I an stuck in this task in the CSM Simulator. The simulator keeps giving me "The asset entitlement '24x7 Support' has not been setup correctly." But I check the information of the first part of this topic : Need help Simulator Training Task - Ser...
Need to Apply colors to a field in a list view in workspace
HiI want to apply colors to fields as priority field shown in below image in workspace view, Can you please suggest
"New" Button Missing in 'sn_case_type' - Can't Create New Record
Hi all, I installed the "Customer Service Case Types" plug-in but when I go to the table "sn_case_type" to create a new record the "new" button doesn't appear and it tells me this message "Info MessageAt least one Case Type table must exist before yo...
Resolved! Send email activity populate body with input record varaibles
I have a case table that is having a process definition linked to it. I am trying to add a new activity 'Send Email' in process automation designer. This displays the Email form on the agent workspace(via playbook tab) with details To, To email addre...
Creating repository error
HelloMy name is Bella.I am working in dev environment for ServiceNow training.I created a repository called CreateNotes and when I created a new branch there are no files.Can I delete this repository and recreate it again?Thank you.
Hide records with state as 'closed' or 'canceled'
I want to hide those rows in the incident table, which have the state as 'closed' or 'canceled. When i open the incident table, it should not display any tasks which are in 'closed' or 'canceled' state.i dont want to use filter. I want to use script ...
How to validate the file attached to catalog before submitting the request
I want to validate the attachment name, format and the data in the file before submitting the catalog request.
Edit a form in UI builder
I meet different performance between develop Org and production Org in UI builder. As the attachments i upload, in develop Org, it is 'Edit Form View' button and i can click it to go to form view, but in production Org, it is 'Manage Form Configurati...
Taxonomies in CSM portal - is it possible?
Hi,Does anyone know if it's possible to use the taxonomy feature from Employee Center on the CSM portal?Thanks,Michael
Routing is happening on Submitting record and not Saving
Hi Team, I have written an After Insert BR and trying to route the user to the New record creation pageBelow is the script:var url = 'sn_customerservice_bulkupdatecontactrelationship.do?sys_id=-1&sys_is_list=true&sys_target=sn_customerservice_bulkupd...
Resolved! How to combine array to sys_id
Hi Team, Below is the function of script include and below is the issue:Line no 381 is taking time to fetch the records when I do lookup, total no of records is just 18 in my case.I want to add the value of result in Line 376 to 379 so that I ca...
Resolved! Why i am not able to edit most of the fields in Complaint case?
Hi,As sys admin i opened existing complaint case in learning lab(CSM FSO) instance but most of the fields are non editable.Any idea what is the reason ? any additional role needed for sys admin ?
CSM Simulator Task 12
Hi everyone,I am working on the CSM Simulator tasks and I am having trouble with task 12: ABC Corp would like to leverage Targeted Communications to contact all owners of Acme KX Series KX5000 devices.As an Admin, create a new recipients list named “...
Resolved! My Custom Action Flow Designer is not working
HI Team, I have created a custom action in flow designer as below:Line no 13 'u_account' is a list collector field.Line no 14 I am getting list comma separated Names of accountsLine no 17 is printing 18 account names which is correct.Line no 20 is w...
