servicenow washington DC catalog item Drafts

[kack l]

I use the catalog item Save as draft function in the Washington version, why? Some items cannot be saved. Has anyone experienced a similar situation?

[Community Alums]

Hi @kack l ,

Can you share some screenshots of the catalog item which you are able to save as draft and which ones not able to?

[shloke04]

Hi @kack l ,

Nope it should not be and work for all catalog items if your SC cat item widget is not customized which is responsible for this feature.

However when you click on Save as Draft, message gets displayed to view Draft, on click of that it shows draft for only that particular catalog item as it makes a search based on this identifier "draftSearchText" contain name of the catalog item you used.

To view all drafts, click on Request menu option available on the header and you will be able to see all of them as shown below:

[kack l]

当您再次打开保存在草稿箱中的项目时，该项目之前手动添加的内容将会消失。

示例
1.输入信息并将 草稿另存为

2.从请求屏幕打开保存的项目

3.特殊要求中添加的内容未保存。