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‎04-26-2023 04:37 AM
Hello Everyone,
We are having a requirement to show the 'Title' of the agent instead of 'Name' on the csm case ticket page on the CSM portal. I tried some modifications in 'std_ticket_conversations' widget, but it didn't worked. Any help will be appriciated.
Regards,
Soumya.
Solved! Go to Solution.
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‎04-26-2023 05:35 AM
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‎04-26-2023 05:35 AM
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‎04-28-2023 05:26 AM
Thank you for your quick reply, I was working on the wrong widget. Doing same on CSM one, I got the result.
Thanks!