Show related tickets for for all the parent and child cases associated with a case ticket

[Vamshi Krishna2]

Hi, in customer view can we able to show the related tickets created for the parent ticket or associated tickets? 

For now, customers can only able to add a comment to the ticket but now they need to view all the related tickets associated .

can we customize oob ticket widget or any simple way to do this?

[Omkar Kumbhar]

Hello @Vamshi Krishna2 ,

Please check this below link if this helps

https://serviceportal.io/free-widget-month/#edd-free-download-modal

https://www.servicenow.com/community/developer-forum/how-to-display-related-list-on-service-portal-p...

Thank you,

Omkar