SN Learning Welcome to ServiceNow Micro-Certification Assessment Simulator Task 5 Issue

[DuaneB]

Hi all,

I'm currently going through one of the ServiceNow Micro-Certifications called "Welcome to ServiceNow".  I'm pretty familiar with ServiceNow and have been buzzing right through the tasks.  However, I am stuck on Assessment Simulator Task 5: Order an item from Service Catalog.  I didn't have any issues with task 1 (Search for and select the Apple Watch), and 2 (Order the watch), but on task 3 (Favorite the Apple Watch request from the Order Status Screen), which I thought would be no different than adding favorites that I have done through many courses.  For the life of me I tried everything I could think of - tried adding a favorite from the REQ, RITM, and SCTASK,  logged in as system administrator and made the same request, and a search from the home page on "order status" pulled up anything.  When logged in as system administrator I did find an "Ordered Items Link" but that didn't show anything either.  Looking through the "Doc Search" I was able to stumble across Configuring the order status screen and how to get the status of an order through the VA, but nothing specific to making a favorite.  I believe I read somewhere that you should be able to make a favorite right after you have submitted the REQ but I did not find any place on the screen I was provided to create a favorite.  PLEASE HELP

[DuaneB]

Sorry it took so long to get back to this.  Don't know how I missed the favorite star..... 😞

[VincentBlouin]

I have a problem too with the scenario.

I follow every steps as shown by Mexiprince but when i validate the task, it ask to order an "Apple Watch Series 2 with a 42mm case" (not the Apple Watch actually in the lab instance).  The is no other Apple Watch in the instance.

As anyone seen this problem?

[Mexiprince]

@VincentBlouin . Yours is a unique situation and you may want to repair the lab or machine learning settings. However, only active catalog items  display as available. If you view all the catalog items/inactive items inclusive you will find Apple Watch Series 2

Service Catalog > Catalog Definitions > Maintain Items

Click the All on the filtered list/breadcrumb. then all the item option shows and you can see the Apple Watch Series 2 is inactive in Hardware category.

make active and see if you can order same from the service catalog, hardware category with the option selected and and validate.

[VincentBlouin]

It worked, thanks!