Survey no longer sending Surveys to users

Moe13 · ‎01-12-2024

Hello Experts!

I successfully created a survey which worked fine for about a month and then it stop sending surveys to users even when the trigger conditions are met. Why would it stop working after a month? How would I troubleshoot this issue?

Thank you in advance!

Moe13 · ‎01-25-2024

The issue was that the Business Rule associated with the Survey was deleted somehow and I had to update the trigger to create another BR. If you look at the trigger condition, it is blank. Once I did that, it was working fine again.

View solution in original post

JaeggerLegane · ‎01-12-2024

Hello Moe,

Can you provide more details?

Perhaps a screenshot of the survey settings + trigger conditions.
Also, are there other surveys which are being sent in parallel?

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Moe13 · ‎01-12-2024

Hi Jaegger,

I have attached the screenshot to my original post. There is one other survey being sent in parallel with a different trigger condition but on the same table.

This is a pic on the when the last set of surveys were sent:

JaeggerLegane · ‎01-12-2024

Have you checked the field "repeat interval" on the other survey that runs in parallel?
That may potentially give a conflict. I would personally try to switch off the other survey for a day and test what happens.

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Moe13 · ‎01-17-2024

There are no values for the repeat interval field.