CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Isses with assigning tasks created by rest api

I have the following rest api, but whatever I try i can't make it work in a way that task[sc_Task] records would be actually assigned to the corresponsive request item. could you help me?// This function handles the incoming REST API request (functio...

Wasd123 by Tera Expert
  • 436 Views
  • 4 replies
  • 0 helpfuls

Agent productivity for internal tasks

Hi, Currently we are using case management (with custom "self-reported" category and relevant subcategories) to log and track agent activity for internal tasks. These activities does not require any customer notification, communication. I am looking ...

Resolved! How to Add a Multi-Row Variable Set to a Formatter on the Form?

I need to add a variable (multi-row variable set) to a 'formatter' in a form.I accessed the 'CSC v2 Variable Editor' from the 'sys_ui_formatter' table, but I couldn't find out how to add a new variable to it.How can I achieve this? Formatter from rec...

2 - Comunity - form.png 1 - Comunity - form layout.png caiooliveira_0-1708345289324.png

Resolved! Integration with Oktr Auth0

Hello,I am looking at using the Okta/Auth0 so people can log in that way rather than need a username/password.Is that possible?Specifically, it will be for CSM portal for contacts to log in with.Any information on this would be greatly appreciated.Th...

aaron47 by Mega Guru
  • 1646 Views
  • 3 replies
  • 1 helpfuls

Resolved! The instance is offline.

The instance is offline. Please check again in a few minutes. I am unable to start my developer instance kindly help me on this issue Thank you in advance#Personal Developer Instance #Upgrades and Patches #User Interface (UI) 

Resolved! Issue with Automatically Initiate Document Tasks

When using "Automatically Initiate Document Tasks" a document Task is initiated when state in HR Case has been moved to "Ready" State. But, when the HR Case is "Work in Progress" that also is triggering the Document Task. I am working in a process us...

LuLeGame_0-1708618264264.jpeg LuLeGame_1-1708618264267.jpeg LuLeGame_2-1708618264268.jpeg
LuLe Game by Tera Expert
  • 1730 Views
  • 1 replies
  • 2 helpfuls

Resolved! What sets this field readonly?

ver. TokyoI have an instance where Incident.Number is set to readonly all the time. Upon taking a look at the field I noticed that there exists an ACL on incident.number for write. It's configured to require the role snc_internal and to allow write i...

numberWatched.PNG

Resolved! Targeted Communications - Publication Notification

Why does a new Publication notification get inserted to notification table each time a test publication is created and an email notification is sent. This is captured in update set. What business rule is responsible for this and how can it be switche...

Notification

when case is created with multiple service IDs we need to send one notification to the customer With parent case and child cases details in notification .   

Capture.png

Auto-Populate new field

Hello, I am trying to add a new field for Task_time_worked labeled account that pulls the Account info from the relevant field in the Task table (Account for a Case, Company for Tasks, etc.). What would be the best way to go about automating this?