Survey no longer sending Surveys to users

Moe13
Tera Expert

Hello Experts!

 

I successfully created a survey which worked fine for about a month and then it stop sending surveys to users even when the trigger conditions are met. Why would it stop working after a month? How would I troubleshoot this issue?

Thank you in advance!

 

Moe13_0-1705081179505.pngMoe13_1-1705081435244.png

 

1 ACCEPTED SOLUTION

Moe13
Tera Expert

The issue was that the Business Rule associated with the Survey was deleted somehow and I had to update the trigger to create another BR. If you look at the trigger condition, it is blank. Once I did that, it was working fine again. 

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7 REPLIES 7

JaeggerLegane
Kilo Sage

Hello Moe,

Can you provide more details?

Perhaps a screenshot of the survey settings + trigger conditions.
Also, are there other surveys which are being sent in parallel?

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Hi Jaegger,

 

I have attached the screenshot to my original post. There is one other survey being sent in parallel with a different trigger condition but on the same table. 

 

This is a pic on the when the last set of surveys were sent:

Moe13_0-1705081718787.png

 

Have you checked the field "repeat interval" on the other survey that runs in parallel?
That may potentially give a conflict. I would personally try to switch off the other survey for a day and test what happens.

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There are no values for the repeat interval field.