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01-12-2024 09:14 AM - edited 01-12-2024 09:44 AM
Hello Experts!
I successfully created a survey which worked fine for about a month and then it stop sending surveys to users even when the trigger conditions are met. Why would it stop working after a month? How would I troubleshoot this issue?
Thank you in advance!
Solved! Go to Solution.
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01-25-2024 11:03 AM
The issue was that the Business Rule associated with the Survey was deleted somehow and I had to update the trigger to create another BR. If you look at the trigger condition, it is blank. Once I did that, it was working fine again.
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01-12-2024 09:33 AM
Hello Moe,
Can you provide more details?
Perhaps a screenshot of the survey settings + trigger conditions.
Also, are there other surveys which are being sent in parallel?
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01-12-2024 09:48 AM
Hi Jaegger,
I have attached the screenshot to my original post. There is one other survey being sent in parallel with a different trigger condition but on the same table.
This is a pic on the when the last set of surveys were sent:
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01-12-2024 11:38 PM
Have you checked the field "repeat interval" on the other survey that runs in parallel?
That may potentially give a conflict. I would personally try to switch off the other survey for a day and test what happens.
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01-17-2024 01:53 PM
There are no values for the repeat interval field.