Survey no longer sending Surveys to users

[Moe13]

Hello Experts!

I successfully created a survey which worked fine for about a month and then it stop sending surveys to users even when the trigger conditions are met. Why would it stop working after a month? How would I troubleshoot this issue?

Thank you in advance!

[Sandeep Rajput]

@Moe13 Please check if any business rule/script was introduced on your instance recently which has current.setWorkflow(false); This line could potentially stop the execution of subsequent business rules and may prevent the surveys from triggering.

[Moe13]

There is no script with that value. The other surveys are working perfectly fine.

[Moe13 · Accepted solution]

The issue was that the Business Rule associated with the Survey was deleted somehow and I had to update the trigger to create another BR. If you look at the trigger condition, it is blank. Once I did that, it was working fine again.