Attachment
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‎01-04-2024 12:11 AM
How to add attachment to the case form when customer send one attachment through email.
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‎01-04-2024 12:17 AM
is this is one time activity? In that case you can upload the attachment to case.
Maik
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‎01-04-2024 12:19 AM
yes
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‎01-04-2024 12:24 AM
on page https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/using-forms/task/t_Add... it is explained how to do this.
Maik
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‎01-04-2024 12:24 AM
Hi @Anusha Medharam ,
You can create a BR on sys_attachment table
After & Insert
Filter - sys_id is not empty
==============
(function executeRule(current, previous /*null when async*/) {
var sys_id = current.table_sys_id;
var att = new GlideRecord('sys_attachment');
var catt = new GlideRecord('sn_customerservice_case');
att.addQuery('current.table_sys_id');
att.query();
if (att.next()) {
GlideSysAttachment.copy('att', current.sys_id, 'catt', sys_id);
}
})(current, previous);
Taken from :
https://www.servicenow.com/community/itsm-forum/attachments-from-a-reply-email-on-a-case/m-p/608190