Trigger condition on csm_consumer table not working

[dalejaurigue11]

Hi SN Community,

I have an issue regarding trigger conditions not creating assessment instances. I have a requirement to trigger a survey whenever a consumer is created when they send an initial email to our instance mailbox. I am aware that the User Field only works for those fields referencing the sys_user table, hence that is why I put the referenced User field in the consumer record as the value. I tried testing the configuration with a record that fulfills the condition but it fails to create an assessment instance. Any thoughts? Thanks.

Regards,

Dale

[dalejaurigue11]

We found the issue, it seems that a BR is running in the asmt_assessment_instance table which prevents the generation of an assessment instance. Inactivating this solved the issue. Thanks.

[Siddhesh Gawade]

I don't know what is use BR is running in the asmt_assessment_instance which you disabled, but make sure after deactivating it is not affecting other functionalities. 

If needed, you can make a workaround to bypass this BR and to trigger the assessments.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[dalejaurigue11]

That BR was custom and we verified that it was not affecting OOB functionality.

[Siddhesh Gawade]

Glad to hear.