UI Builder Protection policy read only.
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06-06-2023 10:48 AM
Hi all,
I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage.
I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder when trying to edit this copy. "Read-only. The Landing Page has a protection policy."
I have full admin - sec admin privileges. And the protection policy of the "UX Custom Content Extension" is -None-.
I don't understand what step I need to take to remove the read only protection policy. I also was not able to find my answer through documentation.
Can anyone take me through the best way they know how to get around this protection policy?

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06-06-2023 11:52 AM
What scope did you use to copy the page? You shouldn't use the baseline scope.
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06-06-2023 12:14 PM
I used the CSM Workspace scope. Is the scope what is containing the protection policy?
I am curious as to what is best recommended here. Is it best practice to create a new application scope for a landing page?

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06-06-2023 12:21 PM
You should create your own scope and then make a copy of the page. Otherwise you'd have no option to use App Repo to promote your code changes.

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06-06-2023 12:44 PM
This is incorrect. When you duplicate an existing variant you should duplicate it in its original scope due to some cross-scope issues. You CAN still use the app repo even if it's in the original scope by publishing customizations or you can use update sets.