How to restrict access / grant CSM Configurable Workspace access to specific users
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‎06-05-2023 12:51 PM
How do you restrict access / grant CSM Configurable Workspace access for a specific set of users?
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Customer Service Management
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‎06-05-2023 01:13 PM
Hi @ThunderDev ,
Go to UI Builder -> Under Experiences -> select the CSM Configurable workspace.
click on view experience settings there you can find a role associated under that you can see an ACL Configured open that ACL and edit it as per your requirement.
If No role is found then create an ACL and configure it accordingly.
Make sure that you granted the module access as well.
Please mark my answer as helpful and accept it as a solution, if it helps!!
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‎06-05-2023 01:34 PM
Thank you for the feedback. When I got to UI Builder > CSM Configurable workspace it takes me directly to the UI Builder for CSM Configurable workspace, I am not seeing view experience settings. Can you please provide where this is located? Thank you
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‎06-05-2023 01:51 PM
Hi @ThunderDev
Use this link
/now/builder/ui/experience/c4e321a3530210102c30ddeeff7b12f6
to navigate to the CSM/FSM Configurable workspace.
After clicking on your workspace you can go to the settings also in the top.
Please mark my answer as helpful and accept it as a solution, if it helps!!
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‎06-05-2023 02:00 PM