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UI Builder Protection policy read only.

AustinM
Tera Contributor

Hi all, 

I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage. 

I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder when trying to edit this copy. "Read-only. The Landing Page has a protection policy."

I have full admin - sec admin privileges. And the protection policy of the "UX Custom Content Extension" is -None-.

I don't understand what step I need to take to remove the read only protection policy. I also was not able to find my answer through documentation.

Can anyone take me through the best way they know how to get around this protection policy?

5 REPLIES 5

Brad Tilton
ServiceNow Employee

I would try duplicating it again. Once you duplicate it from within UIB it should be editable.