Unable to see the Chat queue in Agent Workspace inbox Section

[Easwar1]

[Ashutosh Munot1 · Accepted solution]

Hi,

See this:

https://community.servicenow.com/community?id=community_question&sys_id=1822b570db453b4013b5fb243996...

In Advance Work Assignment you have to add the Channel, then Queue and then Assignment rule.

Also go to Chat setup and do as below:

The groups used in Queue's in AWA should have role's properly assigned to them i.e. awa_agent, interaction_user and agent workspace role.

Thanks,
Ashutosh