${URI_REF} not working in email template

[kanishka_bhasin]

I am working on a functionality where notification will be sent when case is assigned to an assigned group, it will contain link to the case. For this email template is used where ${URI_REF} is not working. Please suggests if there are any workarounds.

Thanks,

Kanishka

[SunilKumar_P]

Hi @kanishka_bhasin, what is the table you have this template created on? Also check which field has the display value as true in the table dictionary.

[kanishka_bhasin]

I'm using case table. I can see the display value in the preview email but it is taking me to the homepage and not to that particular record

[swathisarang98]

Hi @kanishka_bhasin ,

As a workaround could you please try using html tag

In your 'Message HTML' box, could you please perform following actions.

please click on sign <>, it will open up the window where you can type HTML tags.

write the code 

<a href="nav_to.do?uri=incident.do?sys_id=${sys_id}">${number}</a>

Change the html based on your requirement.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[kanishka_bhasin]

Hi, adding this in source code is working same as ${URI_REF}. both are redirecting me to the home page of instance and not to the particular record

[shyamkumar VK]

@kanishka_bhasin ,  Can you refer this Screenshot which I have replicated in PDI and works fine , this is Routing to HR case 

Updating Media

Preview 

Check if your giving correct details in the Notification and Table name in Email template

Regards,

Shyamkumar