Does anyone know how to change the name on the Chat message box, from say Sarah Barnes to just Sarah when the chat is answered by an agent - it is obviously taking the data from the User Table, however not sure where I need to go to change it from th...
When change request goes to state awaiting approval only change managers should see the attachment clip(should be able to remove and add attachments).
Hello colleagues, We have encountered a problem in our Servicenow instances, we see that the list of the incident table shows 25 records that are the ones that the ACL programming allows a user to see.On the other hand, if we export that same list fr...
@Ankur Bawiskar @Sandeep Dutta @Hemant Kumar ChScenario:If Customer sends an email to xyz@servicenowdevelopers.com it should automatically create a case and route to Agent Workspace for Agents to work on that case. Can anyone assist on this one?
Hello, I am trying to figure out how to get a list of all customer accounts with no active contacts.Thank you!Joseph Navarro
Hi, I have asked to hide 'empty' in dashboard reports. How can I do that can I get any suggestion for that. also, attaching image for reference. Thanks, Jyothi
We are starting to implement the ITSM Agent Workspace and would like to pass the the opened for variable on the interaction record to a variable in the catalog item form. How can you pass a variable from the interaction record in the Agent Workspace ...
Is there a way to try out Knowledge Management Add-in for Microsoft Word in case one does not have admin rights to Office 365?
In Agent workspace module "Available" status is not showing in inbox. Please find the attachment .
Hi, I want to share a custom dashboard with a report on incidents to the contact accounts (Users with sn_customerservice.customer and snc_external roles). I have already shared the dashboard with these 2 roles but when I impersonate the customer acco...
Hi SNC team, It would appear that regardless of roles (admin) We are not able to change the state of multiple changes from Open to Close. We get the greyed out security prevention message. In looking at an answer from back in 2016 it talks about Hig...
Hey, guys, In all cases in my instance when there is an incident or request related to the case, it does not appear in the "Related Records" tab. But when there is a Change Request or Problem they appear.I checked the Widget, but apparently everythin...
Hello ,I need my pop-up (UI page) to update the Closing Response Field when I click on Close Case (UI Action) and then have the case closed. The issue that I am getting is that when I click on my UI Action the pop-up is appearing but then a few sec...
Our requirement is to create a case from email inbound action type is new ,Here we need to update case if short description is already present on existing records if not need to create a new case followed by Incident . Below is my script include it i...
