Good Day, I have a requirement to Send Group assignment notification to all members except the member the case is Assigned to. The assigned to member already gets a notification, this group notification is just to notify the team a case has been crea...
Hi All, We activated Azure SSO in our test environment and it works as intended for internal users. However, external users, such as those who login to the CSM portal to raise cases can no longer login. Initially, the issues was the clicking login wo...
Hi, I have asked to hide 'empty' in dashboard reports. How can I do that can I get any suggestion for that. also, attaching image for reference. Thanks, Jyothi
Hi Team, I'm experiencing an error when previewing a record in portal. When inspecting, below is the error message Below is the client script causing the error. This client script autopopulates the field. Any ideas as to why am I getting this error? ...
We are starting to implement the ITSM Agent Workspace and would like to pass the the opened for variable on the interaction record to a variable in the catalog item form. How can you pass a variable from the interaction record in the Agent Workspace ...
Hello Community users, I have a issue with RITM. After creating RITM i am adding users to watch list then the RITM state is Resolved automatically. This is happening for a particular user when created ticket. If we tried same RITM with some other use...
Is there a way to try out Knowledge Management Add-in for Microsoft Word in case one does not have admin rights to Office 365?
I tried adding self_contributor to be inherited with snc_internal in a subprod. It looks like overnight it was removed. I'm not seeing this documented anywhere and am curious if anyone else has seen it.
Hi can someone tell if I buy the CSM stadard licences, the app mobile is included? Thanks
In Agent workspace module "Available" status is not showing in inbox. Please find the attachment .
How to implement this report in Dashboard? Can anyone help me on this? Thanks in Advance...
Hi Team , Need to hide "Imapct" buttons in workspace incident please help me where can we find those options ?
Calling out CSM administrator, developer, or platform owners to participate in an exciting card sorting activity that will greatly impact how we sort and organize our Customer Service Management (CSM) documentation. Your insights and expertise wou...
Hi Team,I have a requirement to capture photos using ServiceNow web application and store them and also need to retrieve them whenever needed or queried.I want this to be implemented in CSM/FSM Workspace. Can someone help me out on this,Thanks in adv...
Hi, I want to share a custom dashboard with a report on incidents to the contact accounts (Users with sn_customerservice.customer and snc_external roles). I have already shared the dashboard with these 2 roles but when I impersonate the customer acco...
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