Use the Contact and User Table to Create a Case

[joconnor]

Hello!

We are currently setup to create a case using the contact table but is it possible to pull from both the contacts and user table?

Thank you,

James

[Gunjan Kiratkar]

Hi @joconnor ,

It is not possible on one field.

Because the contact field has reference from customer_contact table

If you wanted to use the sys_user table then you will have to either change its reference table which is not recommended. Because of that their is one more field as "Internal User" present in case form.

It is having reference to sys_user table. You can use that field.

[ersureshbe]

Hi, You can refer the field 'class' from sys_user table. It will give the key to understand the record from contact or user table.