User Customizing OOB notification

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ewok
Giga Contributor

‎04-18-2018 10:35 AM

In Istanbul users had the ability to customize their notifications by adjusting the OOB notifications. We have since upgrade to Kingston and the entire notification preference page has moved and changed drastically. It seems perhaps some of the features did not carry over either. In the new Kingston view you cannot edit the OOB notification, instead you can only disable or enable the the alerts for the ones there. 

 

Attaching images for what I am talking about. The only way I see the ability to allow customers to adjust say the case note update notification is to create a new one. The new one would have to contain the customization the customer wants and they would need to turn off the old notification. I am also concern with adding a new "Case notes update (P1-P3)" notification as that might lead to duplicate notifications for all P1-P3 cases. 

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SimonDunsmoor
ServiceNow Employee
ServiceNow Employee

‎04-18-2018 08:41 PM

Hmmmm...that one has me stumped...  😞

 

Just verified we were going the right path, by looking on the Docs site for Creating Personal Notifications.

 

One thing to note in the description:

NotificationThe notification to subscribe to. You can subscribe only to notifications that are configured to allow subscriptions. Depending on the notification you select, the Table, Affected record, and Send whenfields are displayed.

 

I would check 2-3 notifications for which you'd like users to subscribe and verify they are set up to be Subscribable. 

Simon

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ewok
Giga Contributor
In response to SimonDunsmoor

‎05-02-2018 12:59 PM

Yes you are correct the needed the subscribable set to true for them to display in the create personal notifications. After setting a few of these to true i noticed they come up in the following drop down and it lets you customize them. 

 

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ewok
Giga Contributor

‎04-19-2018 07:35 AM

Yeah not sure why my table selection is not coming up. I am going to open up a Hi ticket for my problem. I will post back what they figure out. Perhaps something wrong with some Ui Macros or other back end items that render this Notification preference page.