Variable attributes ref_ac_columns=name;email not working on Service Portal for end users

[Harneet Sital]

Hi All, 

I have created a reference field referring to the User table and added attributes to show the Name + Email combination when a user tries to search for a name. 

Attributes : ref_ac_columns=name;email,ref_ac_columns_search=true,ref_auto_completer=AJAXTableCompleter

Now the issue is this works fine for users with roles, but not for end users

For end users, 

Any suggestions would be appreciated.

[Syvo · Accepted solution]

Hi,

Checkout this ACL: /nav_to.do?uri=sys_security_acl.do?sys_id=7df70f39c0a801661fb9e679f553c760

It seems to be working as designed, if you want to show the email addresses to users without roles, you'll have to add an ACL for the email field.

HTH,
Sylvain

[JC S_]

Hi, how do you actually do this without modifying the existing OOTB ACL?

[Jeffrey Barton]

AMEN to that!!!  We need to have options to add columns to reference variables without modifying acl's - this sucks. I don't like the answer but of course I'll go modify the acl - you'd think here we are 5 years later and we still have to do this? ugh.