03-29-2023 11:36 AM
Has anyone out there been able to pull emails into the case narrative when emails get sent in by a customer/users into the activity window.
We are trying to get them into a case task view within the CSM portal.
We can click on the task number and see all additional comments, however emails coming in are not showing up.
If anyone out there has done this hopefully without heavy coding, then please can you advise
12-04-2023 12:41 PM
I think it's to do with permissions. The emails show up if you're an admin for example.
