Virtual Agent on CSM portal showing create an incident topic

[Sarthak Kashyap]

Hi All,

I'm facing issue to deactivate "Create an Incident" option from CSM portal, when I search anything and it doesn't work it shows user to Create an Incident. I need to deactivate from CSM portal only 

Thanks,

Sarthak

[Sarthak Kashyap]

@Ankur Bawiskar ,

I found the topic already, but I didn't get the from where this topic is calling 

In property of that topic I also gave role ITIL. But still it is not wokring also added the script 

if(vaContext.portal == 'sp'){
      return true;
    }else{
        return false;
    }

[Ankur Bawiskar]

@Sarthak Kashyap 

you should search the topic which renders this content and then from that remove that incident one

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sarthak Kashyap]

@Ankur Bawiskar ,

Let me debug that topic which rendering Create an Incident topic and remove 

[Ankur Bawiskar]

@Sarthak Kashyap 

Sure