What is the difference between CSM Workspace and Agent Workspace?

[Dinesh87 · Accepted solution]

Hello @Anand Gupta 

Product Link 

Please click into the above link and you will be redirected to now-learning page. There you can log into it and download the document which will be visible at the left bottom side of the page.

The document contains content about CSM Workspace and Agent Workspace and its differences.

The main difference between them is the CSM Workspace contains All types of Orders and Order Tasks in it whereas Agent Workspace does not contain those.

Agent Workspace have  Analytics Center Menu which is used to see KPIs.

KPI is Key performance indicator is a quantifiable measure of performance used to ascertain a company’s overall long-term performance over time for a particular objective. KPI helps to determine a company's strategic, financial, and operational achievements, especially compared to those of other businesses within the same sector. KPIs are a collection of quantifiable indicators that encourage the organization’s strategic goals and enable you to put efforts toward achieving your progress over a period of time.(Not Present in CSM Workspace)

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Thanks
Dinesh

[Teju Dhoran]

Hi

Please check below link:

https://www.servicenow.com/community/csm-forum/difference-between-csm-configurable-workspace-and-csm....

https://www.servicenow.com/community/next-experience-articles/learn-about-the-differences-between-ag...

[Dinesh87 · Accepted solution]

Hello @Anand Gupta 

Product Link 

Please click into the above link and you will be redirected to now-learning page. There you can log into it and download the document which will be visible at the left bottom side of the page.

The document contains content about CSM Workspace and Agent Workspace and its differences.

The main difference between them is the CSM Workspace contains All types of Orders and Order Tasks in it whereas Agent Workspace does not contain those.

Agent Workspace have  Analytics Center Menu which is used to see KPIs.

KPI is Key performance indicator is a quantifiable measure of performance used to ascertain a company’s overall long-term performance over time for a particular objective. KPI helps to determine a company's strategic, financial, and operational achievements, especially compared to those of other businesses within the same sector. KPIs are a collection of quantifiable indicators that encourage the organization’s strategic goals and enable you to put efforts toward achieving your progress over a period of time.(Not Present in CSM Workspace)

Don't forget to mark Correct & Helpful, if applicable.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !

Thanks
Dinesh

[Community Alums · Accepted solution]

Hi @Anand Gupta ,

 PLease cheackout my Solution in this thread : Difference between CSM Configurable Workspace and CSM Agent Workspace? 

[Community Alums]

Hi @Anand Gupta ,