What is the purpose of using KB Submissions?

[shannont]

I am trying to confirm the purpose of KB Submissions as it is not what I would expect based on what I'm able to find in documentation etc.  I am looking for a way for non ITIL users to request knowledge article creation.  We have some users who have value to share, but are not daily application users, so would not warrant a full ITIL license.  These are snc_internal users, not ITIL users.  I assumed this would be the purpose of KB Submissions, but the information I find suggests otherwise.  Thanks in advance!

[Kirsten3]

Just updated to Rome and the module is still going strong!

[Michael QCKM]

@Sarup Paul , @Lokenath Chakraborty ,

Can you please confirm or deny that KB Submissions are still a viable, functional feature of the Platform? If it is still supported, I will research it's designed usage and maybe implement it to receive new KB creation ideas from our Self Help users on the Portals. (that's how I understand it was supposed to be used)

It seems that I have been wrong about the design behind Submissions.(I honestly stopped looking into it from day 2 when I was told it was being deprecated)

I originally believed it was to allow non-author itil users or Self Help users to “submit” new knowledge ideas to the KB Team, but be in a different “bucket” than Drafts, and therefore easier to separate from author-created Drafts. [As @shannont  believed as well]

[Erik24]

We created a catalog item, available to internal users (normally non-itil) in the portal, with the purpose to request knowledge updates.

The submitter may attach documents or simply write the information directly in the request form, depending on the complexity. The request is then reviewed by the KB owner/managers.

It works quite well for us and is an easy way for different internal stakeholders to contribute.