What role does a user need to be able to create an account contact?

[basantsoni]

Hello Friends, 

What role does a user need to be able to create an account contact? in CSM Application. 

Please help. 

[Jaspal Singh]

Did you check Doc link

[Markus Kraus]

ServiceNow officially states to assign the 'sn_customerservice_manager' role for this (another option is 'sn_customerservice_agent' + 'sn_customerservice.contact_manager', however this is *NOT* intended by ServiceNow).

Reference: Official CMS Roles

[Community Alums · Accepted solution]

HI @basantsoni ,

sn_customerservice_manager or admin will suffice to create accounts or contracts.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep