Work notes @Tag does not resolve to a user name

[Donald Jayaward]

We are struggling to find the right user name when tagging a user in the work note.

For example, when I type @Nicole Smith, I get several Nicole Smiths to choose from but those names do not match with our employee Nicole Smith. Only the employees have the job title attached to the name. We need to know the user's job title as well to find the exact user name.

We have all our users (employees) and the customers are recorded in our User table.

Is it possible to get only the employee names to choose from when adding a username tag in Work Notes? The user ID and employee ID fields of the User table are populated only for the employees.

Thanks,

Donald Jayawardena

[Sebastian L]

So for filtering the users you can look at the answer in this thread about adding a query businnes rule: https://www.servicenow.com/community/now-platform-forum/filter-users-for-activity-stream-mention/m-p...

If you need to add more information to the lookup you have to change the dictionary. You can find how to in this thread: https://www.servicenow.com/community/developer-forum/activity-stream-mention-user-filter/m-p/1930212

I hope it answers your question! 🙂 

[Donald Jayaward]

Thanks Sebastian. It solved my issue.

Regards,

Donald Jayawardena