Write access for Assignment Group Field

Insider
Giga Guru

Hi Community,

The issue is I have an ACL already configured for Assignment Group field saying Role="No Body".

So, now even if i add new script or modify the role the ACL is not allowing any write access even for ADMINS.

So, Can you please suggest some actions which makes the Assignment group "Editable".

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Why not add another field level WRITE and add role as admin in that?

Even if 1 field level WRITE ACL evaluates to true the access will be given.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

13 REPLIES 13

Hello,

I am not finding an option to create new Dictionary override.

Please help

Mahendra RC
Mega Sage

Hi,

What happens if you create another ACL to provide the write access on assignment_group field (like incident.assignment_group) to user with say itil role. Still then also the Assignment group is non editable?

Thanks

Yes mahendra, not editable

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Why not add another field level WRITE and add role as admin in that?

Even if 1 field level WRITE ACL evaluates to true the access will be given.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

The assignment group which i need to be editable is on child table.

So, i wrote an Write ACL for the child table for assignment group field, keeping the parent table acl as Active. 
This didn't work.

Please suggest.