Resolved! How to rename the form option in workspace
Hi Community,I want to change the name of the form option in workspace.Is it possible? Can you help me? Thank you
Forum Posts
How to make the variables from record producers read only on a case form.
Hi, On our current project. On case forms, we are displaying the record producer variables on the case form.However after the request has been submitted and an agent is working on the case. It is possible for them to edit the variables from the case ...
Need help Simulator Training Task
Below are a few tasks that I am stuck in my CSM Simulator Training assignment. Please help with that.1. Contract and Entitlement Management:-The asset entitlement '24x7 Support' has not been setup correctly.2. Case Management:-There isn't a dictionar...
Move the Values
Hello @ExpertsNow Greetings!!!Lets say we have 2 groups in service now one is software and one is hardware so i have added users ABC in hardware group and DEF in the software. Now I would like move DEF to hardware group and ABC to the software group...
Contextual Sidebar Panel
Hi.The question is about the settings in the UI Builder, specifically the Record Page.I have the Contextual Sidebar set to be hidden by default.When I open the CSM Workspace, it is indeed collapsed, while the view remains blank. And I would like the ...
3Clogic voice nteraction state field not moving to closed complete when customer hangs up
Anyone having experience with voice channel 3clogic integration and the fact the state field on SN interaction record is not moving to closed complete when the customer end the phone conversation. Inbound and outbound
create internal knowledge base
Hi. We have several public-facing knowledge bases and need to create one more kb that can only be viewed by logged-in staff users. What is the best way to set up the internal KB so that it is invisible and inaccessible to the public? Thx, rob
Sharing report with contacts on CSM portal
Hi All,Cannot share reports based on the case table with the contact on CSM portal.report is shared to everyone and added to portal via reports widget.but when customer(with sn_customerservice.customer_admin role) tries to view the report, following ...
Portal Reports
I need to add reports to the CSM portal, and I was able to make them visible to customers using the information from this KB article: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management...
Email notifications undelivered due to exceeding mailbox outgoing limit
Since last two months we are intermittently seeing issues where users, both the Fulfillers and End users, are not receiving ServiceNow notifications, though the email logs show sent. We tried disabling assignment notifications for few Fulfiller group...
PUB/SUB Integration with Servicenow.
Hi All, I have a requirement to use google PUB/SUB to receive the message from third party tool , can anyone help me with the steps or any documentation. Thanks in Advance.
Visibility of the reports in csm portal
Hey guys, maybe you can help! My task is to make some reports visible in the portal for customers (external). I created 4 reports (in global) For me (admin) and for everyone with internal role is working, they can see the reports but for customers th...
CSM configurable workspace
as you can see there are two options in the list interaction and incident i want to make it invisible for App Engine Admins group members or users it is a list of CSM configurable workspace in service now
How to stop contact local time field update on case
Hi Everyone, Is any one has idea why contact local time field is updating on case everyday?..from which script it is updating..Can anyone help on this..Thanks in advance
How to replace a field in a workspace tab
Hi All, How to Replace a Account field with Short Description field when I hover on Configurable workspace record tab? Please refer below image
