Hi experts,I have an issue with CSM workspace with emails in activity log.When I click on compose an email action, the currently logged in user is displayed as 'from'. Which is incorrect.But when I checked the incident in the classic view, the sender...
Hi everyone! I've set up a crew with one member who has access to two pieces of equipment. When I assign a task to this crew, both pieces of equipment are being used. However, I only want one of them to be used. How can I make this adjustment? Thanks...
Hello all. I am trying to understand if the following optimisation opportunities would be feasible in the Virtual Agent space? 1. Remove / switch off the natural language bar from Virtual Agent. 2. Add a back button in Virtual Agent which would allo...
How to increase file naming convention length in image transfer record. if increase will be face any issues. any one could you please guide me.
Hi All, I Have one question Related to Virtual agent, in my instance not appear 'conversation interface'. Could you Please Suggest any body. Thanks
Hello everyone!I'm having an issue with configuring ranges reports that are presented in the color of my widgets.I have set up the case statuses.When I want to generate new Accounts by Status widgets, the widget changes color.In this image I have set...
Hi All,There is a OOB notification in servicenow named "KM Subscription Group: Article commented" and it is work on sn_actsub_activity table.I do need some information on the sn_actsub_activity table, like what is purpose of this table and what kind ...
I'm frequently asked to build dashboards for a single group, that can contain multiple tabs and a dozen or more reports (especially the "single-shot body count" reports). Often that dashboard will prove useful to other teams, but I must share the da...
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Hi All,Can anyone please let me know whether a case request follows Flow Designer or Workflow ?Regards,Pavan.
Hello everyone, I'm seeking for helpI was practicing with the playbooks and i encountered one issueThis is our requirement:Step 1 - Case AssignmentCategorySubcategoryAdditional Comments So I've created Playbook in PAD, with the name "CSM form config"...
I have Created a Custom Field of type Choice in Task Table (Named as: Application Name) and using it in Incident and Case Form. I have a record producer for Creating a case from where my custom field "Application Name" is getting the value. Now I hav...
We are creating a record producer to capture defects, however we want to map the variables back to the defect record it creates, I know we need to do this in the record producer screp but just need some help with the logic, basically want to map the ...
Hello.I want to set the value of a specific record in sn_customerservice_registration to sysapproval_aprover in Flow Designer.Is there a key that links sn_customerservice_registration and sysapproval_approver?Please tell me whether it is possible or ...
I am creating a record producer and the first variable is 'requested_by' which is just a reference to the user table however I want this to default to the user that is currently logged in, how can I achieve this?