I have a custom Choice field called as "Next Action" with dropdown values as "test", "QA" and "Prod".I need to find out the duration of how much time till the case is closed, the "Next Action" was holding the value as "Prod".Can someone tell how to a...
Hi all We're using CSM/FSM Configurable Workspace for both Incidents and Cases. I would like to have the mini Email client active by default in the Compose section of a record. At the moment the Email tab only appears when an agent clicks the reply b...
Hi AllI have record producer "Reporting "associated with case table. The requirement is to delete the attachment for the case records for that related "Reporting" record producer and also know how much attachment records have been deleted. Can we ach...
Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if "x" account is selected and i...
How to achieve sending bulk email to all the active contacts in customer service management
In the sidebar discussion card when I write @Community Alums it show userId, I want userName. This is out of the box behavior and I can not make any changes, I checked tables which stores the messaging details but I can not find anything there.
I want how avoid the duplication attachment from parent case to child case. Scenario: The attachment file from the parent case is came and attached to the child case during creation of new child case (After saving) and later if we update anything i...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
I have a requirement where ,1.)when a catalog task is closed the case associated with request should automatically closed.2.) When a comment is added in case corresponding comment should flow to catalog task3.) when case is closed corresponding catal...
Hello everyone, I want hide some catalog items on the bases of user preferred language. For example If few user select Dutch language or Nederland in language dropdown under profile then few catalog item should not visible to them
In Chat assignment rule when assign by field changed to "Last assigned" it should assign the work items to the agent who has gone longest time without assigned work according to ServiceNow docs. But the behavior observed is if Agent A and Agent B ar...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
Hi All, Need a help on routing to outlook, when we click on gmail (highligheted below) it should route to outlook how can we acheive this. please help
Hello everyone! Does work notes can be updated automatically after the state flow transition? [The state flow adds these work notes to the Work notes field of any task making this transition.]https://docs.servicenow.com/bundle/xanadu-servicenow-platf...
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
