ServiceNow Collaborative Work Management (CWM) is a central hub for knowledge workers to plan, visualize, and collaborate on work with their teams. It offers flexible end-user configurations so teams can work their way and the ability to leverage any data on the Now platform, reducing tool-switching and increasing visibility. CWM encourages efficient cross-functional collaboration by empowering teams with an intuitive and customizable tool to deliver business outcomes.
Collaborative Spaces
Spaces provide a centralized space for any team to come together to manage tasks and documents related to their work.
- Users can share Spaces with collaborators and control their level of access without admin support
- Every user has a personal Space to manage their own tasks and documents
Flexible Task Boards
Boards are a customizable tool for tracking tasks, defects, or manage lists of any type and then visualize that work in a list, Gantt, or Kanban view.
- Users can create custom columns without admin support to manage their work
- Add a Reference columns to link tasks to any data on the Now Platform to connect work and provide context
- View the timeline of tasks in a Gantt view and drag-and-drop to change dates
- Switch to a Kanban view to visualize the distribution of work and quickly make changes by dragging and dropping items or adding cards
Automations
Automations can be created to reduce manual tasks for repetitive workflows or receive alerts when important changes are made or when dates arrive.
- Create automations using sample templates
- Define the trigger event for an automation based on task dates or fields
- Use automations to change a field or to send a notification
Collaborative Docs
Users can share ideas and document decisions using rich-text documents within Spaces without switching tools for more efficient collaboration and organization.
- Users can @ mention their teams members in Docs to tag them in action items
- Users can quickly reference anything on the Now platform to link to relevant data
- Templates can be leverage save time and promote consistency
Connect to Strategy
Link strategic planning to execution by incorporating CWM Boards into SPM roadmaps and prioritization to improve the visibility of work across all levels of the organization.
- Connect work to strategic goals to keep teams aligned to enterprise-wide initiatives
- Surface CWM Boards in strategic portfolios to prioritize work and view on a roadmap
For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us here. You can also access CWM on the ServiceNow Store here.
For more information on Collaborative Work Management, visit the product page.
