Collaborative Work Management Overview Getting Started
Product Collaborative Work Management (CWM) Bring teams and priorities together with the ServiceNow® AI Platform. Equip your teams with a unified hub for efficient collaboration, seamless workflows, and unstoppable progress. Watch Overview Video (3:14) Get Data Sheet
The world works with ServiceNow™
How does CWM work? CWM transforms scattered tasks into connected progress. It unifies people, work, and planning in a single AI platform for productive collaboration, with fewer tools. Lightweight and intuitive, CWM adapts to your workflows so teams can stay focused on what matters most.
Benefits of CWM Unite your teams Create connected spaces that centralize work and manage any type of task. Break silos and keep teams aligned to goals for faster results. Video CTA Make work intuitive Accelerate progress with repeatable templates and platform integration. Streamline processes and provide the visibility teams need to grow productivity. Video CTA Turn ideas into action Enable your teams to plan and execute with flexible views and easy automations. Reduce app clutter and keep workflows smooth and intuitive. Video CTA Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA
Use cases for CWM
Task Management
Manage tasks with flexibility Organize teams and execute work with customizable task boards and flexible views. Automate workflows with no need for admin support.  Watch Video (5:12)
Related links Visual Task Boards Workflow Automation
IT Operations
Simplify IT operations Consolidate and manage tasks in a single interface to align capacity and enable real-time collaboration across teams and systems. Watch Video (5:13)
Related links Strategic Portfolio Management Workspaces
Workflow Agility
Streamline workflows with agile planning Accelerate agile delivery through sprint planning, backlog management, and story creation that keeps your teams moving forward with clarity. 
Related links Workflow Automation Agile Development
Strategy Alignment
Connect teams and planning Bridge strategic planning and execution to align work with enterprise goals. Monitor and update progress in real time.
Related links Strategic Portfolio Management ServiceNow AI Strategic Planning
Collaborative Docs
Create a shared notebook Collaborate to author and share docs, assign tasks, and organize content with live updates. Reference any related work or people across the ServiceNow AI Platform.  Watch Video (1:25)
Related links Now Assist for CWM Documentation ServiceNow AI Platform
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources VIDEO CWM in a Minute Get a brief overview of ServiceNow CWM. Video CTA Watch Video (1:00) ON-DEMAND COURSE CWM Essentials Take this on demand course for a deep dive into ServiceNow CWM. Video CTA Start Learning Documentation Collaborative Work Management Explore the hub for the latest CWM content. Video CTA View Docs Solution brief IT Asset Management Now Assist and Agentic AI Video CTA See Solution Brief
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Frequently asked questions Expand All Collapse All What is work management?
Work management is the strategic coordination of workflows, tasks, and resources to optimize productivity, efficiency, and collaboration within an organization. It involves planning, organizing, prioritizing, and tracking work to achieve goals effectively.
Who is ServiceNow for?
Everyone who is digitally transforming their business can use ServiceNow to move faster with AI and automation. The ServiceNow Platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow integrates with legacy systems and newer solutions, making it the digital backbone of your enterprise. 
What is an AI agent?

An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem solving.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, AI agents enhance productivity while aiding alignment with organizational goals. 
What is Agile?
Agile is a project management framework that emphasizes iterative development, continuous improvement, and collaboration. It enables cross-functional teams to adapt to changes quickly by dividing projects into manageable phases, known as sprints, and integrating user feedback throughout the process​.
What is Kanban?
Kanban is a workflow management method that uses visual boards to track tasks. It helps teams see the status of work in real time for increased efficiency and continuous improvement. Originating from just-in-time manufacturing, Kanban uses visual cues to improve task management.
Talk to an expert Connect with our product experts to arrange a custom demo. See how Collaborative Work Management can work in your environment. Contact Us
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