The Australia release brings powerful new AI-assisted capabilities to Collaborative Work Management, making it easier than ever for teams to plan, execute, and stay aligned without leaving the platform. With Now Assist for CWM introducing Formula Generation, AI Lens intake, and Scrum Task Generation, plus Cross-Work Type Dependencies expanding visibility across teams, CWM continues to close the gap between individual execution and enterprise outcomes.
Formula Generation: Instant Calculations, No Spreadsheet Required
Teams shouldn't have to leave CWM to crunch numbers. Formula Generation brings calculated fields directly into CWM list grids, eliminating the need to export data to external tools.
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Instantly apply formulas to task data without switching to spreadsheets or external tools
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Generate formulas using natural language, no syntax knowledge required
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Create calculated fields directly in CWM list grids for arithmetic, text, and conditional logic
ServiceNow AI Lens: From Unstructured Input to Actionable Tasks
Getting work into the system has always been one of the biggest friction points for teams. AI Lens eliminates that barrier by transforming unstructured inputs directly into structured, ready-to-work CWM tasks.
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Import documents, spreadsheets, and notes into structured CWM tasks using AI Lens
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Automatically map unstructured items to task fields, removing tedious manual data entry
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Convert screenshots directly into tasks, no reformatting required
Scrum Task Generation: From Story to Execution in Seconds
Breaking stories down into actionable tasks is essential for sprint velocity, but the manual work slows teams down. Scrum Task Generation automates that breakdown so teams can move from planning to execution faster and with greater consistency.
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Automatically generate standardized scrum tasks directly from a story using Now Assist
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Eliminate repetitive manual data entry for task structures
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Expedite work planning to execution, ensuring consistency across all team tasks
Cross-Work Type Dependencies: Visibility Across Every Team
Work doesn't happen in isolation, and neither should dependency tracking. The new Cross-Work Type Relationships capability gives teams full visibility into how their work connects to others, regardless of work type, so nothing falls through the cracks.
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Track relationships across stories and other work types to anticipate bottlenecks and keep delivery on schedule
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Align teams on how their tasks impact other activities, regardless of work type
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Visualize cross-team dependencies to ensure smooth project flow and timely execution
Together, these Australia release enhancements reflect CWM's continued evolution as a true work orchestration platform, one where AI handles the manual work and teams stay focused on delivery. Whether you're running sprints, managing cross-functional programs, or simply trying to keep everyone aligned, the Australia release gives you smarter tools to do it all in one place.
To view the Delta Deck (additions and innovations with each release), click here. For more information, schedule a meeting and demo with your account team, or contact us here. You can also access CWM on the ServiceNow Store here.
