Assign CWM licenses to any teams that work together - Does this require a $$ license

[TaylorJ]

If I have a user who does not have an SPM license, can they use CWM and not be charged?  I understand that they will not be able to update demands and projects, but can they use the CWM boards as a "free" user with the CWM role?

I have multiple non-SPM users who would like to use CWM, but I do not want to provide access if there is a backend cost involved.  

[Mark Manders]

As with all license questions: contact your account rep to be sure. We don't know your contract so we can only guess.

Getting the answer from ServiceNow will be the only true answer.

[Kieran Anson]

Hi

Use of CWM is licensable. It is embedded within the SPM license, or a separate CWM license is available 

[Sunil B N]

Hi Taylor,

SPM license includes CWM. Also CWM standalone licence can be used for non-SPM users at a lower cost user licence.

[Tanushree Maiti]

Please refer this links, see if it helps you:

In this community post , it has been mentioned. Check if it helps you.

CWM: Connected Work FAQs - ServiceNow Community

What license and roles are required to use Connected Work?

Users need either a CWM or SPM Std/Pro license to access CWM which includes the Connected Work functionality.

What work items will users be able to update?

Users can only manage the work that they are entitled to and have access to based on ACLs. For example, SPM license is required to manage Project tasks, ITSM license is required to manage incidents. If two users in the same space have different entitlements or access levels, they will see different information on the board.

Can users without a SPM license see and update project or demand tasks?

No, users will need an SPM license to update project and demands tasks.