I am using CWM 8.0.2. In Yokohama Has anyone found a way to show CWMTasks in My work for users that are not members of the space those tasks are created in? We have a Program of Works board which covers several projects and we want to capture action...
If I have a user who does not have an SPM license, can they use CWM and not be charged? I understand that they will not be able to update demands and projects, but can they use the CWM boards as a "free" user with the CWM role?I have multiple non-SP...
Hi everyone,I’ve been working with Collaborative Work Management (CWM) in ServiceNow for team-level planning and Kanban-based execution, and I wanted to get some insight from others who are using it at scale.I’m trying to understand a few behaviors a...
When we try to create an Epic from a CWM Board (Add Item [dropdown] > Epic), the New Item side panel opens and I'm able to fill out all of the fields. When trying to click Submit nothing happens - no Epic creation or change in window. This is happeni...
1. We currently have several projects within the same team and are trying to determine what the best practice is for creating boards within the same space. Is best practice that boards be created for each project? And if so, can stories from all team...
I have a workflow started. Got the trigger down pat:1- Group updated where Owner ChangesThen I need to:2- Look up the department name of the new owner3 - Set Group.Parent = NewOwner.Dept.Name I have tried, but been unsuccessful for steps 2 and 3. An...
Anyone migrated data and processes from other applications to CWM? For example, migrate from Trello, Asana, or Smartsheet to CWM.I would like to hear your story and what worked well and what didn't.
Just curious if it is possible to move or copy a board or doc from one space to another and if so, how? I'm guessing it might be possible if you save it into a template and then share that out, but that really isn't the functionality I'm looking for...
One user, that works with multiples CWM boards wants do create a Report using the sn_cwm_task table as source for the report to view all tasks from all boards in one place and make some data visualizations to manage the tasks. User role: sn_cwm.cwm_...
Exploring CWM I was wondering if there was any official documentation on use cases of when it is appropriate to create a story vs create a cwmtask when creating work items in CWM.
We updated CWM and Strategic Planning Workspace so we can synchronize EAP with CWM, allowing teams to manage their user stories and sprints within CWM.The problem we encountered is that in CWM, the Kanban Board is general for ALL user stories, and yo...
I am able to create a new CWM space and board. I create an initial Connected Work query and successfully pull in data to my board. issue: when the data refreshes in the tool, say something changes status from active=True to active=False (this would ...
In the FAQ post it's mentioned that enhancements are planned for connected work items - move on Kanban boards and display under 'My work' view.Is it planned to enable custom columns to be displayed for the connected items? For example custom columns ...
Hi, Have you ever experienced this behavior?(Screenshot 2025-11-10 at 14.05.57.png) This is how it should look like, and also did before an upgrade to Zurich.(Screenshot 2025-11-10 at 14.18.08.png) This is how it looks like now. Observed issues :- he...
