Email notification when someone adds a Task to a Collborative Workspace

JPW
Giga Contributor

Hello,

 

My team has created a collaborative workspace and added the Basic CRM module. We have shared this workspace with leadership at my agency, and they add Tasks to this list. I am wondering how to have an email sent to me when they add a Task so I can process it. 

1 REPLY 1

Sunil B N
ServiceNow Employee

Hi,
You can potentially have a automation created for any field when value changes send mail to you.
Go to the specific CWM Board > Automation > Choose template to send notification when field changes.


Thanks and Regards,
Sunil B N