Forum Posts
CWM Kanban Board - header labels missing
Hi, Have you ever experienced this behavior?(Screenshot 2025-11-10 at 14.05.57.png) This is how it should look like, and also did before an upgrade to Zurich.(Screenshot 2025-11-10 at 14.18.08.png) This is how it looks like now. Observed issues :- he...
Resolved! CWM custom column choice and punctuation
TLDR: unless/until ServiceNow starts supporting punctuation as options when creating custom choice columns in CWM, avoid including punctuation. OR, you can probably use punctuation if you modify the entry in the sn_cwm_col_choice table after first cr...
Ability to Share a workspace but restrict who can view board, docs, folders in the Shared Space
I have a small team, and I'd like to schedule one-on-one meetings with team members using Collaborative Work Management. Currently, I have a single workspace configured: "Bi-Weekly 1:1 Meetings"Within this space, I've added/duplicated a board to trac...
How to assign Story as a Parent to a CWMTASK?
I'm trying to create stories in a backlog for sprint planning and then tie tasks to the story by having a general process as a story and then going granular with the CWMTASK items of individual task that need to be done for the story, but I can't see...
Resolved! How do I add an approval workflow in CWM (Yokohama)
Is there is any step-by-step guide for setting this up?
Collaborative Work Management Connected Work Available Columns not showing data from connected work
Hi all, While using the connected work feature within CWM, the custom columns from the connected work appears in the CWM gear icon area to display within the CWM board. However, the data does not pull in from that table into the board. Other fields l...
Create Project Task for CWM record
Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM? Thanks!
Add Hyperlinks in CWM tasks
Is it possible to add hyperlinks in the description, comments or any field? I know it is possible to add a URL column - however this seems a messy approach - especially if more than one is required.Types of links may include: Sharepoint site, Multip...
Resolved! Our boards/spaces not showing after updating to latest Collaborative Work Management
Yokohama Patch 6 was installed. CWM plugin was updated to the latest version.Now users are reporting that none of the boards/spaces that they created previously are showing when they open Collaborative Work Management! How can we fix this so that all...
Welcome KIT Collaborative Work Management
Hi all, I am working my way through the CWM Bootcamp, which I am really enjoying. If you haven't taken it yet, you can find it here. https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=ab04967847e50298c00af2351...
Create a CWM Board from a Demand
Can a CWM Board be created from a Demand, similar to other planned work task types as documented here: Create a demand?
Resolved! Attachments on CWM tasks opens in same window
Hi, When you attach a file to a CWM task and then attempt to open it from the task, the attachment opens in the same window. If you want to return to your board, you must use the browser's back button, as there is no other way to navigate back to you...
CWM Document tab - need refresh time setting
Hello,We are using CWM in Xanadu patch 7a.When we open a document in CWM workspace, we find that there is a timeout every 2 minutes. Is there a setting to increase this timeout/refresh time to more than 10 minutes? Best Regards,Ashwini Pingle
Resolved! CWM Board in SPW List activity
Hello - I'm going through workflows related to CWM, and while doing some work in SPW, noticed that CWM boards are not available in the List activity in SPW. I'd expect to see them listed under the Planning Items category: I'm wondering if I missed ...
