Kanban Board Drag and Drop of Connected Work Cards

[ChristiansVC]

Hi,

I'm using a CWM Kanban board with referenced Connected Work items (e.g. Project Tasks).

The items can be edited normally via List View and the board groups them correctly into lanes. However, drag & drop always fails with:

"Please use form view to update the record"

The same board configuration works for native CWM tasks.

Is drag & drop currently supported for referenced Connected Work items, or is there additional configuration required?

Thanks!

[Hemanth M · Accepted solution]

Hi @ChristiansVC ,

its a current limitation for connect work items and its document officially here - https://www.servicenow.com/community/cwm-articles/cwm-connected-work-faqs/ta-p/3337946 

Hope this helps!