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ServiceNow Best Practices on When to Create a Story vs CWMTASK?

Marlon Dale
Tera Expert

yesterday

Exploring CWM I was wondering if there was any official documentation on use cases of when it is appropriate to create a story vs create a cwmtask when creating work items in CWM.

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Sunil B N
ServiceNow Employee
ServiceNow Employee
In response to Alpa82

13 hours ago

Hi @Alpa82 ,

Its stored in sn_cwm_task which references the respective story. We understand that there is no direct field on story as of now. 
sn_cwm_sprint stores all the sprints which you can filter by Board.
Thanks and regards,
Sunil B N

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Alpa82
Tera Guru
In response to Sunil B N

9 hours ago

Thank you @Sunil B N .

As you can understand, the user experience might be confusing.
As if I view story in CWM and it has field Sprint populated then when the same record is opened in the full view directly from CWM, the Sprint field is empty and references to different table..

Is this something that will be improved in any upcoming version, as the user experience is inconsistent in CWM?

Alpa82_0-1765453842815.png

 

When story opened in full view directly from CWM

Alpa82_1-1765453884193.png

 

 


Additionally, is the sn_cwm_task, with type=Story created for each rm_story record,  that is added or planned in the CWM? What is the connection between the rm_story and at the sn_cwm_task, type=story?

 

If there is a need to build the report on stories,  the report be built on the sn_cwm_task or rm_stories?
Is there some data model, that you could share which would show the connection between the different tables involved in the CWM process ?

Thank you very much

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