Time Allocation in CWM

KendraL40
Tera Contributor

Are you able to track time to a task in CWM as you would in other spaces? 

5 REPLIES 5

Sunil B N
ServiceNow Employee

Hi Kendra,

 

 Currently you’ll not be able to track time or create time card against CWM task. 
If you could help us with us more details it can help to prioritise in the future roadmap.

 

 Thanks and Regards 

Sunil B N

Jonah Piascik
Tera Expert

Some of our use cases for CWM would benefit from having time included in start and end dates for individual tasks.  One of the use cases would be for an Implementation Plan, where many of the tasks have a duration of HH:MM vs. days.

Sunil B N
ServiceNow Employee

Thanks for your valuable inputs. We will consider the feedback for our future roadmap.

I use time tracking. When you update incidents, project tasks, catalog tasks, etc they all have the ability to have the time worked field and functionality to go to the worker portal. Now introduction of CWM and you can create tasks on the boards but these tasks do not extend from the task table and therefore will not be able to have time worked. So this leaves a gab of time that has to be manually entered on the portal.