We also track time worked across all tickets: incidents, RITMs, stories, scrum tasks, etc. If we are considering starting to use CWM, we need to be able to continue registering time. In addition, we capture optional information such as whether the time is actual or planned, and the rate applied when logging time (we have different rates). We then perform an aggregated cost calculation by summing all the time entries recorded on a ticket and multiplying them by the corresponding technician rates.
