Time Allocation in CWM

[KendraL40]

Are you able to track time to a task in CWM as you would in other spaces? 

[Vero Moral]

We also track time worked across all tickets: incidents, RITMs, stories, scrum tasks, etc. If we are considering starting to use CWM, we need to be able to continue registering time. In addition, we capture optional information such as whether the time is actual or planned, and the rate applied when logging time (we have different rates). We then perform an aggregated cost calculation by summing all the time entries recorded on a ticket and multiplying them by the corresponding technician rates.

[AishwaryaPrasad]

This thread is super helpful to a discovery I am conducting right now. @veromoral Where do you perform this calculation? Are you using resource assignment or using the fields in incidents and stories? 
I would love to setup time with you and learn more. Please drop an email here and I will schedule some time with you cwmcommunity@servicenow.com

[Sylvain girard]

We are also in the same position where seeing Agile being drepicated toward CWM, we definitively need to ba able to enter time against a CWM task.

[AishwaryaPrasad]

@Sylvain girard I would love to hear about the types of tasks you are tracking in CWM and need for tracking time against them. If you are interested in sharing your feedback, feel free to leave some feedback here ServiceNow Timecard User Feedback – Fill out form  or drop an email to cwmcommunity@servicenow.com. I would set some time with you.